Fiat Lux Cleaning Solutions LLC Policies and Procedures
These are the policies we have in place for our services.
Privacy Policies
Terms and conditions
Effective Date: 3/10/24
Welcome to FIAT LUX CLEANING SOLUTIONS LLC and Academy. By engaging our services, you acknowledge and agree to the following terms and conditions:
FLCS is a licensed, bonded, and insured woman-owned small business. You, the client, are responsible for payment, communication, and adherence to all policies. Third-party involvement is not recognized by FLCS.
- For questions or concerns, contact our office at +1-800-906-9751
- Provide ongoing feedback through surveys to improve service quality.
- Have your home ready for cleaning to avoid additional hourly charges.
- Notify guests of our arrival and inform the office of any unknown persons in your home.
- Supervise children during cleaning for safety.
- Kennel or secure aggressive pets; FLCS is not liable for pet behavior.
- Provide a unique door or lockbox code; a fee applies if access is denied.
- Turn off alarms; FLCS is not responsible for alarm-related charges.
- A 100% cancellation fee applies if staff is locked out during working hours.
- Arrival times are estimated; contact the office for a window if needed.
- Estimates are based on provided information; additional charges may apply for unforeseen conditions.
- Jobs beyond our capability may be declined without charge.
- Notify 48 hours in advance for skipping a cleaning to avoid charges.
- Exceptions for emergencies, but frequent cancellations may incur fees.
- 48-hour notice for recurring cleanings; 72 hours for one-time, initial, and move-in/move-out.
- Non-refundable deposit for certain cleanings; catch-up cleaning after 3 weeks of lapse.
- Accepted forms: check, cash, Visa/Mastercard, bank transfers.
- NSF check incurs a $45 service charge; declined cards have a $25 or 15% interest charge.
- Rates are estimates; full hourly charges for time spent at home.
- Tipping is optional and at your discretion.
- Hold FLCS harmless for damages during specified tasks.
- Report damage within 2 business days; FLCS not responsible for wear and tear.
- Do not schedule other services when FLCS is cleaning unless you’re present.
- Technicians have limitations on ladder height, moving heavy items, handling waste, and cleaning in certain conditions.
- FLCS reserves the right to reevaluate rates at any time.
- Before and after photos are taken for training and proof of performance.
- Call within 24 hours for a re-clean of unsatisfactory areas.
- No guarantee on cleanliness using personal products or equipment.
- Agree not to solicit FLCS employees for home-related services.
FIAT LUX CLEANING SOLUTIONS LLC Privacy Policy
Effective Date: 3/13/24
1. Information We Collect
- Contact information (name, address, email, phone number).
- Payment details.
- Security access codes.
- Browser information.
- IP address.
- Cookies and similar technologies.
2. How We Use Your Information
We use your information to deliver our cleaning services, including scheduling, communication, and payment processing.
We may use your contact information to send service-related updates, promotional offers, and newsletters. You can opt-out of marketing communications.
Your security access codes are used solely for providing our services. We do not store this information after completion of the service.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. Exceptions may include trusted third parties who assist us in service delivery, provided they agree to keep the information confidential.
4. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to enhance your user experience and collect non-personal information.
6. Your Choices
You can choose not to provide certain information, but it may affect our ability to deliver services. You can opt-out of marketing communications.
7. Access and Correction
You have the right to access and correct your personal information. Contact us to request access or corrections.
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to the Privacy Policy
We may update our privacy policy. Check our website for the latest version.
10. Contact Information
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Safe
We’re insured and all of our cleaners undergo stringent background checks.
Seamless communication
We’re available online communication:
Whatever. Whenever.
Flexible
Need special accommodations?
Do you need to reschedule?
Don’t worry, we’re here to work with you.
